Act Now: Achieve through Coaching & Training

Dynamic Customer Care

About the Programme
The aim of this programme is help participants understand the vital importance of excellent customer service in helping to get and retain customers. It is a very practical programme whereby participants use the knowledge gained to identify improvements they can implement when they return to their company.

Course Benefits
At the end of the programme participants will

  • Understand the importance of providing excellent customer service.
  • Be aware of their organisation’s “Moments of Truth”
  • Know what their client’s expectations are and the opportunities they have to exceed these expectations.
  • Realise the importance of having a complaints procedure to ensure all complaints are dealt with effectively.
  • Have identified a number of practical solutions that can be implemented immediately in their organisation to significantly improve customer service.
  • Have an action plan to implement the solutions identified and the key learning achieved.

Who should attend?
Anybody in an organisation who deals with either internal or external customers, or who has responsibility for the service provided to these customers.

Duration
This is a 1 day programme that can be tailored to meet the specific requirements of each client.

Your Customer Service Programme taught me methods and standards but also made me think and become aware of our own business shortfalls. I really felt the information was practical as Mick customised the course to everyone’s particular industry giving helpful tips on how to improve standards within the particular business – practically a consultation- which was fantastic!
I have since implemented some of the ideas with brilliant results. I would recommend all staff regardless of position or business type to attend this practical course.
Jacinta Lowndes
Manager
Donabate Community Centre
www.donabatecommunitycentre.com